It is our aim to offer 100% satisfaction. We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order.
Please carefully check your goods and report any shortages, damages, or problems within 7 days of receiving your order. All requests should be sent to us in the first instance using firstname.lastname@example.org
Please note that opened products cannot be exchanged unless deemed faulty after testing.
You have the right to cancel your order within seven days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights. If there are any claims, errors, or discrepancies, these must be reported as soon as possible, and within 14 days of receipt of your order.